Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AdrianFrom510
Level 7

Re: Remote Finder on Ultra

Jump to solution

This is my exact problem man these guys are absolutely useless. The feature is literally advertised and it doesn’t Even work!! Terrible 

0 Kudos
DLBurkhart
Level 7

Re: Remote Finder on Ultra

Jump to solution

Thanks. But, many of us do not seem to have the "Forget Remote" option. Maybe getting the developers to add that option where missing would be a work-around until the problem is fixed otherwise.

0 Kudos
pstone
Level 8

Re: Remote Finder on Ultra

Jump to solution

Almost a year later, and nothing.

0 Kudos
PMX
Level 9

Re: Remote Finder on Ultra

Jump to solution

Not to mention a major software version. If they couldn't manage to fit it into an update like that you've got to wonder whether it's ever going to happen at all.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Finder on Ultra

Jump to solution

Hi everyone,

Thanks for the posts.

If you are still experiencing an issue with your Remote Finder not working on your Ultra device after updating to OS 10.0, please provide us with the following information in this thread: https://community.roku.com/t5/Remotes-Accessories/Remote-Finder-on-Ultra-not-working-in-OS-10-0/td-p...

  • Roku device model
  • serial number
  • device ID
  • software OS/version
    (these can all be found in Settings > System > About)
  • steps to reproduce the issue you are seeing
  • when did you start seeing this issue? was this feature working previously?

Once we have this information we will be able to pass it along to the appropriate team to investigate further.

To avoid further confusion, we will be closing this thread out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos