Remotes & Accessories

[Peter4]

How does one perform a software update

[renojim]

Software updates generally happen automatically as long as the power is always connected.  You can always check to see if there's an update available from Settings->System->System update.

[RobCougar]

The updates , if they really do that, have never repaired the find feature.

[Kkaters]

When is the near future? Mine still doesn’t work and yes I, up to date on updates.

[RokuDanny-R]

Hi everyone,

Thanks for the post.

Please be aware that we have identified the issue and expect this to be resolved in a future update.

Thanks,
Danny

[PMX]

Yeah, that's what you said 3 months ago...

If you're not going to post some kind of ETA, a response to why it's taking so long, or any kind of new information at all, why even bother replying?

[stringer77]

Is this problem with all the new Roku Ultras?  If I take this one back to walmart and exchange it for another ultra... Will that resolve the problem??? Or is it all a problem with all the new roku ultras? 

[RobCougar]

I Received a replacement remote and it worked worst than my first one, you couldn't get it to make any sound , no how. As far as I have experienced, almost all of them don't work.

[R2D2user]

ETA on the fix? We've been waiting forever for this to be fixed and the kids lose the remote daily. I'm going to have to buy a tile tracker and duct tape it to the back of the remote if you don't get this fixed soon.

[RokuDanny-R]

@R2D2user 

Thanks for the follow up.

As stated in my previous post, we have identified the issue and expect this to be resolved in a future update. I have not further information available to provide at this time.

Thanks,
Danny