Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote Device Replacemet/ Warranty Failure

The jack on my remote for my Roku Streaming Stick+ Headphone Edition has physically broken. It is within the warranty period, but Roku has effectively failed to respond to my timely warranty claim. So I would like to  purchase a replacement remote. However, it is not clear that any of the replacements on the Roku website or Amazon have the headphone jack. Can anyone point me to the correct remote replacement which I can purchase?

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2 Replies
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Level 18

Re: Remote Device Replacemet/ Warranty Failure

You will need the second one listed on this page:

 

https://www.roku.com/products/accessories/player

 

The $29.99 Enhanced Voice remote. when it lists private listening it means the remote has a headphone jack. 

Edmund
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Level 7

Re: Remote Device Replacemet/ Warranty Failure

Thank you!

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