Thanks for the note.
It doesn't look like you sent me a private message (PM). If you would like further assistance with your issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.
For more information about how to send a private message, visit our Community post here: Welcome to the Community
I have to humbly admit that I was woefully mistaken when I asserted on this forum that I had sent a message to Roku reference above issue and failed to receive a response even after a week. I had sent an email message with requested details in response to the mail notification I received rather than access this forum's private messaging board.
My apologies again for my unwarranted and rash posting.
I posted the problem issue on this forum and Roku contacted me to provide them some additional information on this forum’s private side (I at first ignorantly responded to their email rather than on this forum’s private chat, which delayed the overall response 😀). Several days later I received the remote in the mail.
I worked with Roku for weeks to troubleshoot, and then in the end they told me that my only option was to order a new remote. How come some other people got sent new remotes for free??
I am having the same issue - I have a ROKU-3, model 4200X that has started displaying the remote control battery icon in upper right corner of screen. I have replaced the batteries 3 times, with brand new Duracell batteries. After reading the many comments that this does not work, I am hesitant to reset the box and/or my modem/router. We have 3 Roku devices, all different models - I tried using one of the other remotes to see if that would work, it didn't.
Not only does the icon display, my whole device has become very slow to respond. It also buffers a lot, whereas it never did that before. This has been going on for about 2 months now.
Has Roku figured out what the solution is to this problem?