Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

I’m having the same issue as well. I reboot everything and the remote will work for about 20 second then stop working and the battery status pops up on screen every few minutes. Help please! 

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Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

Roku finally replaced my device. The replacement works perfectly.

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Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

They replaced your remote or your actual device?  They replaced my remote, but it didn’t fix it.

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Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

They replaced the entire device (box and remote).

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Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

Oh that’s great!  It would be nice if they would do the same for me!

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Roku Employee
Roku Employee

Re: Remote Control Battery Status Keeps Displaying on TV

@Jambla7 @Xsnowwhite 

Thanks for the note.

I have passed along your concerns to our Support team. They will follow up and assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

Having exactly the same issue, batter sign popping up on the right side of the tv for the past several weeks. Finally started getting under my skin. 

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Roku Employee
Roku Employee

Re: Remote Control Battery Status Keeps Displaying on TV

@Bordentown50 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

Done already.

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Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

It has been a week since I sent a PM message with the requested details and I haven't heard a peep from Roku. A cursory look at the board messages clearly indicates that this issue with the Roku remote seems like a recurring issue over sometime now, why is Roku's ability to fix it so pathetic?.  

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