Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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klinder
Level 7

Remote Control Battery Status Keeps Displaying on TV

My Roku Ultra keeps displaying the battery status in the upper right corner of my TV -- pops up about once every 3-5 minutes.   It is annoying.  I have fresh batteries in the remote control unit and the pop up on the display shows the battery at full charge.

Why does this battery message keep popping up and how do I get it to stop.

 

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9 Replies
atc98092
Level 15

Re: Remote Control Battery Status Keeps Displaying on TV

I've never seen that with mine. The only time I ever see the status window is immediately after the remote has linked to the player, usually right after a reboot. I'm wondering if network interference is causing your remote to lose connection and then reconnect. It's a long shot, but you might try changing the channel your WiFi uses. Even if your Ultra is hard wired, the remote still uses the same WiFi frequencies as your wireless router. Changing the channel might clear up the issue. 

Dan
Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Community Manager
Community Manager

Re: Remote Control Battery Status Keeps Displaying on TV

Thanks for letting us know what you're seeing. A few questions here: 

- Are you pressing any buttons on your remote when you see this indicator appear? 

- Are you using private listening on your remote, plugging headphones into the remote to listen?

- Have you tried unplugging your Roku Ultra from power for a minute, and taking the batteries out of your remote, then plugging the device back in and reinserting the batteries to see if this clears up the issue? 

- When did this issue first start occurring? 

With more information, we can continue investigating from there. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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klinder
Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

Thanks for the reply.  To answer your questions:

 

A)  I am not pressing any buttons on the remote.  It is sitting on a coffee table.  The message appears randomly, about every 4-6 minutes and displays the words "remote control" along with an indicator of the battery status.

B)  I am not using it to listen to anything -- i.e., not using the headphone port

C)  I've unplugged the Roku Ultra, the HDMI, the Ethernet Cable, replaced the remote batteries... numerous times.  Nothing works.  Same problem.

D)  It's been occurring for a while now, I don't exactly remember when it started, but we are now using it more often in our family room, so it's rather annoying that it continues to pop up all the time.  

 

 

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Tivoburkee
Level 13

Re: Remote Control Battery Status Keeps Displaying on TV

Is there more then one remote paired to ultra? Might be sitting in draw with low batteries?  Go into the setting to remote, click on remote in use, then about, what does it say the battery percentage is?

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klinder
Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

Thanks... only one remote paired with the Roku Ultra and it is the Roku remote.  Battery percentage is at 100%.  Sigh.  

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alexashen
Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

I have no idea. Maybe there is something wrong with your battery.

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klinder
Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

I don't think that's it.  I've tried two different brands, both brand new.  Thanks, though.

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Community Manager
Community Manager

Re: Remote Control Battery Status Keeps Displaying on TV

@klinder Thanks for the details. Please send me a private message with your Roku's serial number from Settings>System>About and I'll help take a closer look. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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klinder
Level 7

Re: Remote Control Battery Status Keeps Displaying on TV

Thanks, Tanner.  I gave up... don't have the time or effort to deal with it.  I called support and sent it in for replacement.  Hoping that it is a defect and a new unit fixes the problem.  We'll see.  Thanks for your help.

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