Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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OakTree3D
Level 7

Remote Batteries need to be changed every couple of weeks

I purchased a Roku Streaming Stick+ over a year ago and it worked great for about the whole first year.  The batteries in the remote lasted me almost that full first year. Then a couple of months ago things changed. The batteries in the remote started to die quickly and I needed to change them every couple of weeks.  I have changed the batteries 4 times in about 2 months after originally getting almost a whole year our of one set.  It is frustrating to say the least. 

Is there a reason this would start to happen?

Is there anything I can do to remedy this issue?

12 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Remote Batteries need to be changed every couple of weeks

Hi 

Thanks for the message.

Could you please send us your Roku account email address and the serial number of the Roku device from Settings> System > About.

Please keep us posted.

Thanks,

Mary

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OakTree3D
Level 7

Re: Remote Batteries need to be changed every couple of weeks

Is there a way for me to Private Message this information to you?  I don't feel comfortable providing it in an open forum.

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AvsGunnar
Level 9

Re: Remote Batteries need to be changed every couple of weeks

@OakTree3D 

Click on Mary's name...View Profile...Send this User a Private Message(PM)

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DR45221
Level 7

Re: Remote Batteries need to be changed every couple of weeks

I am having the same issue...the power white light is flashing. I am cannot select anything on my remote. I have switched out batteries as well. Same issue. I cannot even turn off my tv without unplugging from the wall. Please help!! 

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jerry231
Level 7

Re: Remote Batteries need to be changed every couple of weeks

My batteries in my remote need to be changed every 2 weeks is this normal of is something wrong with the remote.

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kjohnson1960
Level 7

Re: Remote Batteries need to be changed every couple of weeks

We got a Roku 2 months ago and it needs new batteries once or twice a week. I hate this thing and intend to return it to Amazon. I've researched it now and it's a common problem Roku has known about for well over a year. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Batteries need to be changed every couple of weeks

Hi everyone,

Thanks for the posts.

Please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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4rham
Level 7

Re: Remote Batteries need to be changed every couple of weeks

Hi and I hope I'm sending this to the right person, On Dec 30th 2020 I purchased the Roku Streaming Stick+ from Walmart. It is used in our bedroom so we only use it once or twice a week. Every time we use it we have to put in new batteries this been from day 1, It just eats batteries up. My Roko account is [personal information removed]. My Device ID is 225089265031  The remote Model # RC-EL1 and SKU # 3226000679. I so not see a serial number on the remote. The SKU # on the box is 3810RW and the Lot# is 2141021103

Anything you can do would be helpful

Thank you

Thurman Clark, [personal information removed]

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Myfunweb
Level 7

Re: Remote Batteries need to be changed every couple of weeks

Hi-

I’m having a similar problem with my 3810X.

Please help.

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