Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Paul_Days
Level 7

Remote Asterix sending me to Sling

I have a Roku Streaming stick and everytime I push the asterisk, it sends me to Sling, which I don't use.

I've done a Reset but it still happens. This is happening since the latest update.  Please help.

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Asterix sending me to Sling

@Paul_Days

Thanks for the post.

Do you have a Sling quick button on your remote? If so, have your checked to make sure it isn't lodged or stuck.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Paul_Days
Level 7

Re: Remote Asterix sending me to Sling

Greetings. It has nothing to do with the Sling button.  As stated, when I press the asterisk button, it sends me to the Sling app.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Asterix sending me to Sling

Hey @Paul_Days

Thanks for the post.

Please reply here with the serial number of your Roku streaming stick that has the same issue. The serial number of your Roku device is located under the device itself and it is also listed on the box as a Device ID.


All the best,
Irene

Danny R.
Roku Forum Moderator
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