Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remot control not working from a distance

I have a problem with 2 of my Roku stick devices.  The remote control sometimes doesn't work unless I am standing next to the device (1 to 2 feet).  I have try connecting the device to an HDMI extension so it is not hidden behind the TV but that didn't help.  Also I noticed (not sure if it relevant to the issue) but batteries in botth remotes don't last to long (need to changes every month).

There mote on my phone roku app works perfectly.

Doe any one experienced this issue?  Any idea how to solve it?
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5 Replies
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Level 21

Re: Remot control not working from a distance

Honestly just sounds like the remote batteries are low. I don't know if your remotes support wireless listening (is there a headphone jack on the remote?), but if it does make sure you don't leave anything plugged into the remote when not using the headphones. 
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Remot control not working from a distance

My remote will not work from further than 3 ft away from receiver.  Changing the batteries did not help. 

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Roku Employee
Roku Employee

Re: Remot control not working from a distance

@Missouri_Ms 

Thanks for the post.

Can you please provide more information regarding the issue you are experiencing? What Roku model device are you using? Is the device plugged into an AVR?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Remot control not working from a distance

Danny,

The directions in placing the receiver were not clear to me.  I put them aside and figured it had to do with positioning the receiver and I am  happy to report that it is now working from a distance.

Thank you

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Level 7

Re: Remot control not working from a distance

Hello Ms Missouri, so glad your remotes properly flipping those channels again ,😊 so whereabouts in Missouri are you. I'm in Buffalo (SW MO) . ,, 🥰

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