Remotes & Accessories

[aduer]

I have a problem with 2 of my Roku stick devices.  The remote control sometimes doesn't work unless I am standing next to the device (1 to 2 feet).  I have try connecting the device to an HDMI extension so it is not hidden behind the TV but that didn't help.  Also I noticed (not sure if it relevant to the issue) but batteries in botth remotes don't last to long (need to changes every month).

There mote on my phone roku app works perfectly.

Doe any one experienced this issue?  Any idea how to solve it?

[atc98092]

Honestly just sounds like the remote batteries are low. I don't know if your remotes support wireless listening (is there a headphone jack on the remote?), but if it does make sure you don't leave anything plugged into the remote when not using the headphones. 

[Missouri_Ms]

My remote will not work from further than 3 ft away from receiver.  Changing the batteries did not help. 

[RokuDanny-R]

@Missouri_Ms 

Thanks for the post.

Can you please provide more information regarding the issue you are experiencing? What Roku model device are you using? Is the device plugged into an AVR?

With more information we will be able to assist you further.

Thanks,
Danny

[Missouri_Ms]

Danny,

The directions in placing the receiver were not clear to me.  I put them aside and figured it had to do with positioning the receiver and I am  happy to report that it is now working from a distance.

Thank you

[chris512131]

Hello Ms Missouri, so glad your remotes properly flipping those channels again [post edited]

[stagediva432]

Can you tell me how to fix this issue? I am having the same problem

[stagediva432]

can u tell me how to fix this? I am having the same issue. It worked better when i did a factory reset but still not more than 2 feet from the hub

[renojim]

The hub?  What hub?