Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Roku Employee
Roku Employee

Re: Really weird problem: All but one or two remote buttons not responding

@JacquelineA 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Really weird problem: All but one or two remote buttons not responding

I twisted my remote as i pried apart... Simple. Manipulated the down button contact until worked. Using digital camera to see ir light is a helpful truck. Small back together. Good to go for how long i don't know. This has happened to me before. I usually just manipulate and it works for months. 

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Level 9

Re: Really weird problem: All but one or two remote buttons not responding

Just had this same issue with a brand new device/remote, does jot seem to be a cleaning/remote issue, as it's a new/clean device. I unplugged the roku box & when it restarted all remote buttons worked fine. Incredibly frustrating glitch, & very concerning to he experiencing it on a brand new device. 

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Level 7

Re: Really weird problem: All but one or two remote buttons not responding

When you open the orig. Roku remote, there are plastic extensions from the D-pad on the OK button and 1 side of the D-Pad for stability. They are meant to fit together like puzzle pieces, with a Male-to-female joint. (You can see the indentation if you look closely.)

If they were to shift or have hair/dust/debris, then it can cause multiple contacts to depress at the same time.

4 tiny screws, some denatured alcohol or 91%+ should handle it all. (If the remote got wet or there is skin oil that accumulated, you can do an alcohol bath/rinse, then use a hair dryer to evaporate the residue.)

*I solder motherboards for Northrop Grumman, and these things are very cheaply made Class-1 electronics. They're easier to replace. Built-in obsolescence rears its ugly head yet again.

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