Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dimondfish5299
Level 7

Re: Contact Customer Support

My remote will not work at all.  No volume, no changing of channels, no nothing.  What can I do? The TV is stuck on the Roku screen.

0 Kudos
4 REPLIES 4\
RokuMary-F
Roku Employee
Roku Employee

Re: Contact Customer Support

Hi @dimondfish5299,

Thanks for posting in the Roku Community! 

Try to remove and reinsert the batteries if this helps resolve the issue. Check the steps on this link to get your remote back up and running: http://go.roku.com/remotehelp 

Keep us posted and we'll continue assisting from there if needed.

Regards,
Mary

 

 

0 Kudos
wcjones
Level 7

Re: Contact Customer Support

My roku remote constantly stops working when in use. It freezes and none of the buttons work. I have tried new batteries and resetting it. I have unplugged and turned of the streaming stick. No luck. When I do this it works for about 30 seconds and freezes again. Extremely frustrating. Ready to through roku in the trash and switch to Amazon firestick.

0 Kudos
wcjones
Level 7

Re: Contact Customer Support

It is obvious no one read my post and that this is a bot answering. Why are you wasting my time? Don't want my business?

0 Kudos
C_I
Level 13

Re: Contact Customer Support


@dimondfish5299 wrote:

My remote will not work at all.  No volume, no changing of channels, no nothing.  What can I do? The TV is stuck on the Roku screen.


       Unplug the Roku wait 10 seconds plug it back in. That will reset the unit. If it still does it, take the batteries out of your remote, rub them against your body and reinstall them. If that doesn't work, replace your batteries with fresh AAA batteries. 

0 Kudos