Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jam4
Level 7

ROKU Remote failure with no help

ROKU stick + Remote needs to have power reset by removing and replacing battery connection almost every time I push buttons to perform a task. So mute or up down volume, pause, stop. Also batteries need to be replaced every few day. There is NO customer service help. As far as I can tell I have to just buy another streaming stick preferably one with service help. Certainly would not want to have a subscription with ROKU. 

0 Kudos
1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: ROKU Remote failure with no help

Hi @Jam4

Thanks for letting us know about the issue you're experiencing.

Have you tried re-pairing the remote to your Roku? We would recommend giving that a shot. You can check our Support article here for detailed instructions: How to resolve issues with your Roku® simple remote or Roku voice remote

With regards to the battery drain, we've released an update to your remote that we believe will address the issue you are experiencing. Please perform a system restart from your Roku device to update your remote to the latest version. To do this, go to Settings > System > System Restart.

After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About

Please let us know if there's any difference after.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos