Our First ROKU remote control came with a Awesome Ear Phone Adaptor for private watching. But when we purchased our second ROKU it did not have that Great remote with earphone. Please tell me what I can do to get that type of remote again.
Certain Roku model devices support the Private Listening feature while others do not support it. Can you tell us what Roku model you currently have that does not have Private Listening on your remote?
In addition, have you tried connecting your Roku device to the Roku mobile app to utilize the Private Listening feature through there? For more information about the Roku mobile app, visit our Support page here: How do I install the Roku® mobile app?
With more information we will be able to assist you further.