Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

ROKU 4 remote needs constant reboot

My ROKU remote worked fine for quite a while but now randomly it stops!  I literally have to take out "both" batteries, taking out one does not work, and re-pair it to the device.  They have nearly full power each time yet continually stop working.  Many times I hit play, set the remote down, watch the entire movie or episode and when I grab the remote it won't work.  This happens 8-9 times a week.  Why?  The remotes are expensive and I just can't afford another one.  Is there a warranty or replacement clause somewhere?   

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Community Streaming Expert

Re: ROKU 4 remote needs constant reboot

Roku warranty is for one year, and the Roku 4 has been out far longer than that (first released Oct 2015). New remotes really aren't that expensive. The voice remote, which most closely matches your original remote, is $20, and the IR remote (no voice, no headphone jack, line of sight with the Roku player required) is $15. There are generic IR remotes available from a large number of locations that can be found closer to $10. 


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