Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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BS_Bernard
Level 8

ROKU 3 Responds only to Phone App

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Suddenly my remote stopped working. The pairing button does nothing. The home screen comes on the TV but no remote buttons do anything. I even bought another ROKU 3 and it fails the same way.
I could use the ROKU phone app remote but I prefer the ROKU remote that I have used for many years.

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BS_Bernard
Level 8

Re: ROKU 3 Responds only to Phone App

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It appears that I have two bad remotes that came with two ROKU 3. Both remotes fail the same (pair button does nothing)

I got a cheap Brand X remote and it works. The Brand X remote is different in several ways.
1) It uses AAA batteries and not AA
2) Pair button is in the center not to the side
3) It has no A and B buttons
4) There is no Amazon button

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BS_Bernard
Level 8

Re: ROKU 3 Responds only to Phone App

Jump to solution

It appears that I have two bad remotes that came with two ROKU 3. Both remotes fail the same (pair button does nothing)

I got a cheap Brand X remote and it works. The Brand X remote is different in several ways.
1) It uses AAA batteries and not AA
2) Pair button is in the center not to the side
3) It has no A and B buttons
4) There is no Amazon button

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atc98092
Community Streaming Expert

Re: ROKU 3 Responds only to Phone App

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The brand X remote is certainly only using IR, so there is no pairing to be done. You lose the point-anywhere functionality, but IR remotes are simple and generally have long battery life. 

There are two different versions of the Roku 3. The first (4200) was released March 2013, while the other (4230) was released April 2015. They both came with a WiFi Direct remote, and the 4230 had voice search as well. With either version, you are going to start encountering channels that either don't work well or can't be installed at all. It's a good player, but just keep that in mind if you try installing a new channel and it doesn't install.

Dan

Roku Community Streaming Expert

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