Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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gcatt
Level 8

REMOTE BATTERIES NEED TO BE REPLACED WEEKLY

This seems to be an issue for a lot of people but I have not found an answer from Roku.  They seem to be in denial?

Model : 3810X - Roku Streaming Stick+

Software : 10.0.0 build 4195-50

 

No, I do not plug in headphones.  It is not an option on this remote.   I do not use the mic for searching either.

I have heard that the wifi could be the issue.  I have a Verizon Fios router.

I am wasting too much money on batteries to keep this around much longer if this isn't resloved.

5 REPLIES 5\
RokuMary-F
Roku Employee
Roku Employee

Re: REMOTE BATTERIES NEED TO BE REPLACED WEEKLY

Hi @gcatt,

Thank you for letting us know about the remote battery drain issue you are experiencing.

Please perform a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart. After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About. Additionally, if you had moved your Roku device power source to a wall outlet to help address this problem, you may now reconnect the USB cable to your TV's USB port if preferred.
Please let us know if you notice any improvements in battery life or if the issue is persisting.
Many thanks,
Mary
 

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gcatt
Level 8

Re: REMOTE BATTERIES NEED TO BE REPLACED WEEKLY

Hi Mary,

This solution, unfortunately, did not work.  The battery level has since dropped from 88% to 55%.  These are brand new batteries.    At this point, my only solution is to find a different streaming device since there appears to be no fix to this problem that many people have been having for a long time.  I cannot recommend roku to others either.

Thank you.

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RokuMary-F
Roku Employee
Roku Employee

Re: REMOTE BATTERIES NEED TO BE REPLACED WEEKLY

Thanks for keeping in touch and for the update, @gcatt.

If you are still having any issues with rapid battery drain after following these steps, please provide the serial number of your Roku device so we can assist further.

Regards,
Mary

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gcatt
Level 8

Re: REMOTE BATTERIES NEED TO BE REPLACED WEEKLY

None of these steps work.  Batteries still only last one week.   Constant HDCP errors also.   I am giving up on roku and trying apple tv.

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RokuDanny-R
Roku Employee
Roku Employee

Re: REMOTE BATTERIES NEED TO BE REPLACED WEEKLY

@gcatt

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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