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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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bdbond
Level 7
‎02-05-2020 12:37 PM

RC392 Earphone Jack

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Does the enhanced RC392 remote have an earphone jack?

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RokuTannerD
Level 19
‎02-05-2020 02:20 PM

Re: RC392 Earphone Jack

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@bdbond Thanks for the note. For help with any account, billing, or order related issue, you'll need to contact our support team here: https://support.roku.com/contactus

Select 'Questions about my account or billing', then 'Managing your order'. 

 

Thanks,

Tanner

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Tivoburkee
Community Streaming Expert
‎02-05-2020 12:47 PM

Re: RC392 Earphone Jack

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No, it does not. Only the two $29.99 remotes have headphone jack, the Enhanced voice remote and the Gaming Remote. 

Edmund
Roku Community Streaming Expert

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bdbond
Level 7
‎02-05-2020 01:52 PM

Re: RC392 Earphone Jack

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If that is the case apparently I have ordered the wrong accessory enhanced remote. How do I go about canceling my pending order for the RC392?

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Tivoburkee
Community Streaming Expert
‎02-05-2020 02:17 PM

Re: RC392 Earphone Jack

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You have to get one of the moderators attention.

 

 @RokuTannerD  @RokuDanny-R

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuTannerD
Level 19
‎02-05-2020 02:20 PM

Re: RC392 Earphone Jack

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@bdbond Thanks for the note. For help with any account, billing, or order related issue, you'll need to contact our support team here: https://support.roku.com/contactus

Select 'Questions about my account or billing', then 'Managing your order'. 

 

Thanks,

Tanner

View solution in original post

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