Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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cjmck
Level 7

RC-AL9 mute & volume control works with earbuds but not without

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As indicated in the title, we have an #RC-AL9 control. The mute & volume control buttons work when the earbuds are in the remote, but will not function when earbuds are removed (or not inserted – after powering on). Batteries indicator shows full on screen when batteries are pulled and replaced. All other button controls appear to work fine. Any ideas what we can do to fix this?

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cjmck
Level 7

Re: RC-AL9 mute & volume control works with earbuds but not without

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Discovered issue...was informed later in the evening that the power had been out.  Simply paired the TV and remote again.  All good.

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cjmck
Level 7

Re: RC-AL9 mute & volume control works with earbuds but not without

Jump to solution

Discovered issue...was informed later in the evening that the power had been out.  Simply paired the TV and remote again.  All good.

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