Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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haverb
Level 7

RC-AL2 Remote stopped working

I bought a Roku RC-AL2 remote to replace the original remote for my Roku 3.

It work fine for a while then started going through a set of batteries in less than a week several times.

Various buttons have not been working correctly and the up/down volume buttons did not adjust the volume.   I have had to resort to using a cheaper remote from amazon that does not have a TV power button so I now need to use 2 remotes.   I thought the OEM Roku remote would be better.

I have Roku Ultras on my other TV and those work fine.

Any options to fix this remote? 

5 REPLIES 5\
RokuDanny-R
Roku Employee
Roku Employee

Re: RC-AL2 Remote stopped working

@haverb

Thanks for the post.

Did you purchase the remote through Roku directly, or did you purchase the remote from another retailer? If you purchased the remote through Roku, please feel free to provide us with your order number and we can pass it along to our Support team who can assist you further. Otherwise we would recommend contacting the retailer you purchased with as the remote may be defective.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Fredschwabe
Level 8

Re: RC-AL2 Remote stopped working

Remote ok…no volume

 

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Fredschwabe
Level 8

Re: RC-AL2 Remote stopped working

Tokugawa tv no volume…remote ok

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Fredschwabe
Level 8

Re: RC-AL2 Remote stopped working

Help. Help. Help.   No. Volume. On. Tv

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RokuKariza-D
Roku Employee
Roku Employee

Re: RC-AL2 Remote stopped working

Hi @Fredschwabe

Thanks for the post.

You can try setting up your remote for TV control by doing the following:

  1. Navigate to Settings
  2. Select Remotes & devices
  3. Select Remotes followed by your remote
  4. Select Set up remote for TV control

Our FAQ here provides additional information and complete steps to set up your enhanced remote to control your TV: Why is my Roku® voice remote not controlling power and volume on my TV?

Let us know if this works for you!

All the best,
Kariza

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