Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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AndrewLe
Level 7

Purple plus on controller keeps miss clicking

I just got a Roku TV an hour ago and as soon as I picked up the controller I started setting everything up I realize that the left button on the purple plus when being clicked also clicked the bottom arrow. So every time I click to the left it goes down. It seems like there’s no resistance on the bottom Arrow. I’m disappointed because I couldn’t even use the TV before something broke. 

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renojim
Community Streaming Expert

Re: Purple plus on controller keeps miss clicking

Roku doesn't make the TVs (or the remotes for the TVs).  You'll have to contact the manufacturer - TCL, Sharp, onn, etc.                                          

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makaiguy
Community Streaming Expert

Re: Purple plus on controller keeps miss clicking

@AndrewLe-  Expanding on @renojim's reply:

A number of TV manufacturers have licensed Roku technology for inclusion is some set models and market them as "Roku TVs". Roku doesn't manufacture "Roku TV" sets or their remotes, it only supplies the Roku operating system. This sounds like a hardware issue with the remote that needs to be referred to the manufacturer of the set.

Manufacturer support contacts for Roku TVs can be found in this support post: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

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