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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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SebinniCL
Level 7
‎05-01-2020 08:06 PM

Problems with the controller

Well I have a Roku streaming Stick and the control does not pair with the device, it turns out that when it does not work, restart the device by holding down the button that is on the device but it still does not work, what can I do?

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3 REPLIES 3\
renojim
Community Streaming Expert
‎05-01-2020 09:59 PM

Re: Problems with the controller

Have you tried brand new batteries?  The pairing process seems to be very sensitive to weak batteries.

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SebinniCL
Level 7
‎05-01-2020 10:04 PM

Re: Problems with the controller

Yeah bro I tríed it but nothing changes

@renojim wrote:

Have you tried brand new batteries?  The pairing process seems to be very sensitive to weak batteries.

 

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RokuDanny-R
Roku Employee
Roku Employee
‎05-04-2020 01:10 PM

Re: Problems with the controller

@SebinniCL 

Thanks for the inquiry.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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