Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Private listening not working

I can’t get private listening to work. I tried known working headphones, as well as the pair that came with the Roku. I hear static when I plug or unplug the headphones from the remote, so it’s not completely dead. But otherwise, I hear nothing. 

I also tried repairing the remote. The repair worked just fine. 

Gaming remote RC35

Roku 3 - 4230X

Am I supposed to enable private listening somehow? I couldn’t find a setting, so I assume it is supposed to just turn on when plugged in. 

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Community Streaming Expert

Re: Private listening not working

Given how old the Roku 3 is it's probably a faulty headphone jack or it's dirty.  It should switch to the headphones automatically and display an icon on the screen when you insert headphones.  You can try inserting and removing the headphones several times to maybe clean things out or get some electronics cleaner and spray it into the jack.

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