Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Roku Employee
Roku Employee

Re: Private listening not working

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@Gamon 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Private listening not working

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Thanks for responding but it appears that I'm a bit confuse as to how I send a private message here because It looks as though I'm applying to the open public community. 

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Re: Private listening not working

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Private listening is not working on the app installed on my iPhone.

It seems to be a problem with the app. Please fix the app. 

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Level 7

Re: Private listening not working

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I just starting having the same problem. The headphones have always worked, came with the Roku when I bought it. now all the sudden, they don't work.

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Level 7

Re: Private listening not working

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Just purchased the Roku Ultra.  When using the headphone jack, audio cuts out during playback of every source on Roku.  I have followed every step in the troubleshooting guide with no success.  

never had this problem with the Roku 3 I’ve been using for years and this Ultra was the replacement.  How do I solve this problem.

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Level 1

Re: Private listening not working

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I am having the same issue

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