Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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sarapoep
Level 7

Private listening not working

Is something going on with Roku private listening at the moment? I have a premier plus that has always worked fine and now private listening isn't working on the remote or the app, even though it says private listening enabled. I've also tried another set of headphones and got the same result. Was anyone else having this problem currently?

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6 Replies
Community Manager
Community Manager

Re: Private listening not working

Thanks for the note. 

Sorry to hear about the issue you are running into. Have you tried restarting your device, changing out the HDMI cable in use, and replacing the batteries in your remote? 

If you're still running into the issue from there, please send me a PM with more details about your experience including: 

- Roku account email address
- Roku device serial number from Settings>System>About 
- Channels you are watching when you experience this issue, and example content titles  
- Date when you first observed the issue begin. 
- Any other specific details that may be helpful in further troubleshooting the issue

Thanks,
Tanner
Tanner D.
Roku Community Manager
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barbalita
Level 7

Re: Private listening not working

I have an older model (2720X - Roku 2), always use the private listening on the remote, but it suddenly stopped working sometime around 11/11/2019.  Software version 9.2.0 - build 4131-06. I have tried all of the recommended things, to no avail. All the channels I've tried, including Roku, Netflix, Hulu, have this problem. FYI when I start a show, there is a quick audio burst of "static" thru the headphones, but that's it.

I really want this feature back !! 

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wills2720
Level 7

Re: Private listening not working

I'm having the same problem with my 2720x.

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mongo9
Level 7

Re: Private listening not working

willis im having the same problem with a 2720x. i wish they would fix this problem soon!!!  through another update . i see Tanner(roku) was looking into this. i need this fixed as im hard of hearing Smiley Sad  . hope Tanner will give us an update on the situation .

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barbalita
Level 7

Re: Private listening not working

Tanner, my Roku account is [personal information removed]

Serial numbers: 1RE3CU021094 and 1RE3DT033223

Software version now 9.2.0 build 4701-06

Happens on all channels, started around 11/11/2019. I do hear a bit of "static" when I first plug in earbuds. I have tried all the recommended troubleshooting on BOTH devices, including reset devices. PLEASE PROVIDE AN UPDATE

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wills2720
Level 7

Re: Private listening not working

This is an older thread.  I've started a new topic for the 2720x private listening problem.

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