Bad remote. It eventually quit working altogether. I had been losing headphone audio off and on, corrected by removing battery for a few seconds. Other problems started occurring more often. Finally it just quit responding. No green light when batteries were inserted. Bought new remote.
Can you please clarify the issue you are experiencing? Are you using a physical remote or are you using the Roku mobile app to use Private Listening? Have you made sure that the remote has fresh batteries when using Private Listening as well as making sure your headphone are plugged completely into the remote if you are using a physical remote.
With more information we will be able to assist you further.
I just installed a fresh pair of batteries in the Roku Ultra remote without plugging in the headphones. The Roku remote functioned properly until I plugged in the headphones. As soon as I plugged the headphones into the Roku remote, the Roku froze up and then spontaneously rebooted. After rebooting, I was able to plug and unplug the headphones into the Roku remote without any problems. This problem is very intermittent with the 2019 version of the Roku Ultra, and I have not experienced this problem with my older Ultra.
I also use the remote function with the Roku app on my Android phone. I have never experienced this freeze/reboot issue when using the app.
For me it's not the remote because I didn't have the problem before Software 9.4 update.
Danny I still have the private listening crash problem, some time I press home and Roku freeze and crash, manny channels have crash problem. This is my third Roku and I have never had so many crash since 9.4 update.
It is a physical remote. I did replace the batteries with no joy. The App seams to work fine on the 5Ghz side of my network but the audio skips on the 2.4Ghz side. It also seems to skip more while playing YouTube videos. I shouldn’t have to discharge my phone because the Roku Ultra remotes are defective.
I have the ROKU Ultra, hard wired to my router. This issue just started. When I plug my ear phones into my remote for private listening the picture freezes up. All functions on the remote are useless. It will eventually allow me to return to Home and start over. I'm at a loss.
If you are unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.