Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Private Listening with replacement Remote for Express does not work

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I have a Roku Express (3900 series)  and recently purchased a replacement remote, specifically the Enhanced voice remote, and the private listening feature does not work. When I plug in the headphones, it recognizes that they are plugged in, but no sound comes out.  I checked the posts and completed all troubleshooting tips. I purchased this remote specifically for this feature. I may have to return. Anyone have any tips? Or know if this is a compatibility issue? All other features including voice work fine. 

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Level 19

Re: Private Listening with replacement Remote for Express does not work

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Sorry but it does not work with express, nor express+ or premiere. Lowest model it works with is the premiere plus 3921x. 

Edmund

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Level 19

Re: Private Listening with replacement Remote for Express does not work

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Sorry but it does not work with express, nor express+ or premiere. Lowest model it works with is the premiere plus 3921x. 

Edmund

View solution in original post

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