Remotes & Accessories

[bessa]

I have a Roku Express (3900 series)  and recently purchased a replacement remote, specifically the Enhanced voice remote, and the private listening feature does not work. When I plug in the headphones, it recognizes that they are plugged in, but no sound comes out.  I checked the posts and completed all troubleshooting tips. I purchased this remote specifically for this feature. I may have to return. Anyone have any tips? Or know if this is a compatibility issue? All other features including voice work fine. 

[Tivoburkee · Accepted solution]

Sorry but it does not work with express, nor express+ or premiere. Lowest model it works with is the premiere plus 3921x.