Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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bessa
Level 7

Private Listening with replacement Remote for Express does not work

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I have a Roku Express (3900 series)  and recently purchased a replacement remote, specifically the Enhanced voice remote, and the private listening feature does not work. When I plug in the headphones, it recognizes that they are plugged in, but no sound comes out.  I checked the posts and completed all troubleshooting tips. I purchased this remote specifically for this feature. I may have to return. Anyone have any tips? Or know if this is a compatibility issue? All other features including voice work fine. 

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Tivoburkee
Community Streaming Expert

Re: Private Listening with replacement Remote for Express does not work

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Sorry but it does not work with express, nor express+ or premiere. Lowest model it works with is the premiere plus 3921x. 

Edmund
Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: Private Listening with replacement Remote for Express does not work

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Sorry but it does not work with express, nor express+ or premiere. Lowest model it works with is the premiere plus 3921x. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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7039alb
Level 7

Re: Private Listening with replacement Remote for Express does not work

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Since when does Private Listening not work with Express3900???  When I first got Express, I was able to listen to Roku through my iPhone earbuds.  Now I can't.  Why????

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Tivoburkee
Community Streaming Expert

Re: Private Listening with replacement Remote for Express does not work

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What is being referred to in this thread is the headphone jack on the Enhanced Roku  Voice remote. Not the cellphone app. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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