Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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CB8
Level 7

Private Listening not functioning on Roku Ultra w/ 9.4.0

Using Roku Ultra, Private Listening has worked before. Have not tried for some time but wanted to use the feature and does not work - nothing changes when a headset is connected to the remote.

Tested with multiple headsets, rebooted Roku, generally followed instructions at https://support.roku.com/article/217479488-how-do-i-solve-problems-with-private-listening- with no effect.

Model 4670RW-Roku Ultra

9.4.0-build 4200-46

Device connected with wired Ethernet to my home network, multiple other Ethernet-attached devices having no issues to Internet, printing, etc and normal viewing on TV with audio is working - it is not the local network.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Private Listening not functioning on Roku Ultra w/ 9.4.0

@CB8

Thanks for the post.

I have passed along your concerns to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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