Remotes & Accessories

[jbaezner]

My remote uses battery very rapidly. We do use the headphone function and I understand that it drains the battery faster but it is a day between changes. I thought it was strange and expensive so I bought rechargeable batteries. When the remote dies we remove the batteries and put them on the charger it turns out that only one battery is depleted. So I thought I would just switch sides when it dies and it starts working again but runs out even faster and whe we put the batteries back on the charger one is empty and the other is still at least half charged. Seems like a faulty remote in my opinion. 

[RokuDanny-R · Accepted solution]

@jbaezner 

Thanks for the post.

As you stated, using the Private Listening feature will use significantly more battery power than without using headphones connected to your remote.

In addition, we strongly recommend making sure your headphones are disconnected from your remote when not using your Roku device, even if the TV is turned off to avoid any unwanted excessive remote battery drain.

Thanks,
Danny

[Knair87]

My Roku + batteries are getting rapidly. I have to change my batteries every 2 week. I have plugged my Roku to my wall outlet. Can somebody provide a solution.

Regards,

keshav

[RokuDanny-R]

@Knair87

Thanks for the post.

Can you please provide the model and serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[Knair87]

Serial number is YH00AG088057

[DBDukes]

@Knair87 He asked for model number also.

[Knair87]

Model no: 3810X Roku Streaming Stick +

[RokuKariza-D]

Hello @Knair87

Thank you for providing us your information.

I have forwarded your concern to our Support team. They will follow up and further assist you with your remote battery drain problem.
Your patience and understanding are greatly appreciated.

All the best,
Kariza