Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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jbaezner
Level 7

Premier + remote battery issues.

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My remote uses battery very rapidly. We do use the headphone function and I understand that it drains the battery faster but it is a day between changes. I thought it was strange and expensive so I bought rechargeable batteries. When the remote dies we remove the batteries and put them on the charger it turns out that only one battery is depleted. So I thought I would just switch sides when it dies and it starts working again but runs out even faster and whe we put the batteries back on the charger one is empty and the other is still at least half charged. Seems like a faulty remote in my opinion. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Premier + remote battery issues.

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@jbaezner 

Thanks for the post.

As you stated, using the Private Listening feature will use significantly more battery power than without using headphones connected to your remote.

In addition, we strongly recommend making sure your headphones are disconnected from your remote when not using your Roku device, even if the TV is turned off to avoid any unwanted excessive remote battery drain.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Premier + remote battery issues.

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@jbaezner 

Thanks for the post.

As you stated, using the Private Listening feature will use significantly more battery power than without using headphones connected to your remote.

In addition, we strongly recommend making sure your headphones are disconnected from your remote when not using your Roku device, even if the TV is turned off to avoid any unwanted excessive remote battery drain.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Knair87
Level 7

Re: Premier + remote battery issues.

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My Roku + batteries are getting rapidly. I have to change my batteries every 2 week. I have plugged my Roku to my wall outlet. Can somebody provide a solution.

Regards,

keshav

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RokuDanny-R
Roku Employee
Roku Employee

Re: Premier + remote battery issues.

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@Knair87

Thanks for the post.

Can you please provide the model and serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Knair87
Level 7

Re: Premier + remote battery issues.

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Serial number is YH00AG088057

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DBDukes
Community Streaming Expert

Re: Premier + remote battery issues.

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@Knair87 He asked for model number also.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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Knair87
Level 7

Re: Premier + remote battery issues.

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Model no: 3810X Roku Streaming Stick +

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RokuKariza-D
Roku Employee
Roku Employee

Re: Premier + remote battery issues.

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Hello @Knair87

Thank you for providing us your information.

I have forwarded your concern to our Support team. They will follow up and further assist you with your remote battery drain problem.
Your patience and understanding are greatly appreciated.

All the best,
Kariza

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