Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Power and Volume not responding.

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I have a Roku Ultra, I can use the remote to change channels but when I try to adjust the volume or turn the tv off I get nothing. I’ve tried restarting the system and making certain the tv and remote are paired. Is there anything else I can do? 

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Community Manager
Community Manager

Re: Power and Volume not responding.

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@jcblackburn  Thanks for the note here. It sounds like you'll need to set your remote up to control your TV's power and volume. You can check out the steps for this here: https://support.roku.com/article/115013019828

This should help get things back on track for you. Let us know if you need any further help. 

 

Cheers,

Tanner

Tanner D.
Roku Community Manager

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Community Manager
Community Manager

Re: Power and Volume not responding.

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@jcblackburn  Thanks for the note here. It sounds like you'll need to set your remote up to control your TV's power and volume. You can check out the steps for this here: https://support.roku.com/article/115013019828

This should help get things back on track for you. Let us know if you need any further help. 

 

Cheers,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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Level 7

Re: Power and Volume not responding.

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Thanks so much! I should add it has worked without problem until today. I went back through all the steps and it says the remote can’t be paired with the tv? But it has been paired with this tv previously. 

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Level 16

Re: Power and Volume not responding.

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Start with fresh batteries, make sure your remote can see both roku and front of tv at least during programming, re-pair the remote to roku, then program the tv again.

Edmund
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Level 7

Re: Power and Volume not responding.

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Im having the same problem with the power button and volume buttons not working. I repaired the remote and it says the same thing, not able to pair. I put new batteries, everything is in plain view. I have had nothing but problems with my Roku ultra.

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Roku Employee
Roku Employee

Re: Power and Volume not responding.

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@KaleeK 

Thanks for the inquiry.

Can you clarify what the issue is that you are experiencing? Are you having issues with the TV power and volume? Or are you having issues pairing your remote to your device? Could you please provide a picture/screenshot of the error message you see on screen? 

If you are having issues pairing your remote to your device, visit our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Once you have your remote paired to your device and having issues controlling your TV power and volume, visit our Support page here: How do I set up my Roku® enhanced remote to control my TV?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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