Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ss25jam
Level 7

Possessed remote

Has anyone had any issues with your television doing things randomly. My rokuTv (6 months old) changes channels and inputs on its own.
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3 Replies
Community Manager
Community Manager

Re: Possessed remote

Hi there,

Thanks for the note. Doe staking the batteries out of your remote resolve the issue? 

If not, it's possible that someone in your house (connected to the same wireless network as the TV) is controlling the Roku TV using the Roku mobile app. You can disable this setting in Settings>System>Advanced system settings>Control by mobile apps>Network access - and choose 'Disabled'.

If the issue stops from there, that would likely explain the behavior you are seeing.  

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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ss25jam
Level 7

Re: Possessed remote

No that did not fix the issue and no one is running the Roku app.
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Tivoburkee
Level 12

Re: Possessed remote

How close are the neighbors? Someone might have paired remote to your tv set on accident?

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