Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Victoriaec
Level 7

Pairing Purple stick and new enhanced remote

I had to buy a new remote. I purchased the only one avaibke which is the enhanced remote. I have the purple stick. 
I have tried so many tricks to reset everything 

the tv just keeps saying to pair and push button for 3 seconds

well it won’t pair

the light on the remote flashes green but it’s not pairing 

please help as roku says they can’t give me support for this.... 🤦🏻‍♀️🤷🏻‍♀️

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4 REPLIES 4\
atc98092
Community Streaming Expert

Re: Pairing Purple stick and new enhanced remote

The purple Stick is the model 3500. The new remotes will not work on it. Roku no longer offers a compatible remote for the 3500. Since no Stick supports IR, you only have two options: find a used remote on eBay, and hopefully the seller is honest about it being a 3500 remote, or buy a new streaming player. Considering the prices I've seen for used remotes, I think you're far better off with a new player. If you get a new Roku, either the Premiere or Streaming Stick+ are good choices. If you don't mind the Amazon-centric user interface, the Fire TV is another choice in the same price range. 

And yes, the 3500 is no longer supported. It's not powerful enough to run many of the latest channels, such as Disney+.

Dan

Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: Pairing Purple stick and new enhanced remote

@Victoriaec 

Thanks for the post.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. Meanwhile you can use the free Roku mobile app as a replacement remote control.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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bad2lady
Level 7

Re: Pairing Purple stick and new enhanced remote

What is the remote model number for the purple streaming stick?  Will the Roku app work with the purple streaming stick?

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renojim
Community Streaming Expert

Re: Pairing Purple stick and new enhanced remote

@bad2lady, there is no current remote that works with the purple stick.  There are a few models that you can find used on ebay, if you want to go that route.  The app works, but you can't use the app to connect any Roku to a new Wi-Fi network.  If yours is already connected to your network then you should be able to use the app.

Note that the purple stick is old and doesn't support many newer channels/apps, so it's probably not worth it to invest much time and/or money into it.

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