Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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idreos
Level 7

Paired ultra remote but it will not turn TV on or off or control volume

Have set up my Ultra remote with my TV. 

The remote has paired and seems to work EXCEPT its on/off switch and volume controls don't work. Have tried ROKU support advice of removing batteries from remote disconnecting ROKU power for 5 seconds re- installing batteries, but this didn't solve the issue.

Any advice on solving this problem would be appreciated

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Tivoburkee
Level 14

Re: Paired ultra remote but it will not turn TV on or off or control volume

Pairing is only for getting remote to communicate with roku, once done, it takes a different procedure to program remote for the tv. Go into settings, remote, remote in use, set up remote for tv control, and following directions.
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