Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ihatethisPOS
Level 7

POS Voice remote works maybe 1 out of 100 button clicks.

I paid $30 for a new remote last year, they only sell voice remotes which I didn't want but you have no choice. The POS only works maybe one time after clicking a button 100 times. Forget voice commands, that works zero times. So I complained and they sent a replacement which was equally POS garbage. I WANT MY MONEY BACK. there is no one to call, no one to email. I'm about to trash my roku stick and get an xfinity streaming box.

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4 REPLIES 4\
RokuKariza-D
Roku Employee
Roku Employee

Re: POS Voice remote works maybe 1 out of 100 button clicks.

Hi @ihatethisPOS

We do apologize for the inconvenience this has caused you.

For order-related issues, please reach out to our support team directly here: https://support.roku.com/contactus. They will be able to further assist you.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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ihatethisPOS
Level 7

Re: POS Voice remote works maybe 1 out of 100 button clicks.

The issue is that you sell a garbage product that was replaced with another garbage product. Then I spent 30 minutes on the website and couldn't find any way to contact support. I stopped trying with the pos remote last year during lockdown but now my phone is broken so I can't watch tv at all now. There is no way I'm paying another $30 for a piece of garbage non-working remote.

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ihatethisPOS
Level 7

Re: POS Voice remote works maybe 1 out of 100 button clicks.

could the problem be that my roku stick was purchased in 2017? Do your new remotes not work with old sticks? If so, shame on you. If I have to buy a new roku stick so I can have a remote, then I am definitely dumping roku in the trash.

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MilesT
Level 14

Re: POS Voice remote works maybe 1 out of 100 button clicks.

Try buyingva second hand remote (or streaming stick with remote) on eBay to replace broken one.

Can be cheaper, more certain to be effective.

Not a Roku employee
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