Hello, need assistance with resolving a high risk burning / fire hazard Our Roku express plus remote just stopped working after resolving batteries for the 3rd time in three weeks. When I opened it up the batteries were extremely hot as well as the plastic. It had an electrical burning smell.
We need an immediate replacement. Please provide me a link to a site to provide my address. also, how do we watch live shows without a remote??
@RokuDanny-R My daughter came downstairs crying her remote got really hot and wanted me to see if she was burned. After some research, apparently y'all have some issues with your remotes shorting and hurting people. Thats another matter. How can I get a replacement?