Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Ordered new roku missing remote

Ordered new roku express from Amazon I doesn't have remote control included would like an free remote  if possible 

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Level 20

Re: Ordered new roku missing remote

You need to report/return it to Amazon (they are usually very good with crediting/shipping a replacement quickly).

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Community Streaming Expert

Re: Ordered new roku missing remote

So it was sold by a third party on amazon, take it up with amazon and the seller? Roku is only responsible for devices actually sold by them. This wasn't. 

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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