Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Bitterblossom
Level 8

Order wireless receiver Canada

My wireless receiver broke and I need to order a replacement. Since I live in Canada I cannot order it. How do I get the replacement part?

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atc98092
Community Streaming Expert

Re: Order wireless receiver Canada

What are you referring to as a "wireless receiver"? Is it a part of the Roku Speakers? Other than those, I don't know what it might be for. 

Dan

Roku Community Streaming Expert

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Bitterblossom
Level 8

Re: Order wireless receiver Canada

Advanced wireless receiver. Goes from plug to the USB that plugs into the TV.

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atc98092
Community Streaming Expert

Re: Order wireless receiver Canada

OK, are you speaking about the Roku Streaming Stick+, and the special power cable that also serves as the WiFi antenna? Roku does offer a replacement, but I see on their web site that they are currently out of stock. Perhaps @RokuDanny-R can find out when they will be in stock again. 

By the way, using the USB port on the TV is usually not a good way to power a Roku. Those ports often don't supply enough current.

Dan

Roku Community Streaming Expert

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Bitterblossom
Level 8

Re: Order wireless receiver Canada

It's the device pictured in this post

 

https://community.roku.com/t5/Remotes-Accessories/bent-connector-on-Advanced-Wireless-Receiver/td-p/...

 

When I click on the link it says that the page is not found.  When I looked further into it, won't let me order outside of the States.  Since I'm in Canada, I don't know how to get one.

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atc98092
Community Streaming Expert

Re: Order wireless receiver Canada

Yes, that link as posted is to the US based web site. You need to use the Canadian site. I don't know precisely what the URL would be, but going to Roku.com should direct you to the Canadian site. Then look for the Accessories page as I described above. 

Dan

Roku Community Streaming Expert

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StreamerUser
Level 20

Re: Order wireless receiver Canada

@atc98092 

There is no ability to directly order accessories in Canada (or the UK for that matter) from Roku.com

(There is no page/link at the Canadian Roku.com site, and the UK Roku.com site redirects you to a non-extant ebay reseller)

Its a huge limitation for buying/using Rokus outside the US.

 

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atc98092
Community Streaming Expert

Re: Order wireless receiver Canada

@StreamerUser Thanks, I wasn't aware that it was only the US web site offered accessories. 

Dan

Roku Community Streaming Expert

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