Remotes & Accessories

[Titadeb4]

Bought a roku stick but needs a extender. Can someone help with this problem. 

ID#25507H296126

[renojim · Accepted solution]

https://my.roku.com/HDMI

It's easier and much quicker to just by one.

[SueD65]

I just ordered (3) for my Streaming Stick Pluses. Had a terrible time with Roku site on my Firefox browser. Decided to sign in on Microsoft Edge & was able to send order without any problem.

[DEANONUTIN]

Come on Roku!  You're telling people to look for their serial number under System>Settings>About but if they can't install the stick into the TV's HDMI port without breaking it off due to the TV's design, they're, never going to see that information.  If they could plug it in, and navigate to that info they wouldn't need it, so I don't see your advice as helpful on the Community board. 

Your website's request page specifies looking for the serial number on the back of the stick.  I have the Roku Streaming Stick+  model 3810x.  Entering the 12 character alpha-numeric serial number on the back of the stick as instructed does nothing to allow me to "continue" and place the request.  

Sincerely,

Ron

PS  It's no fun if it doesn't run!

[RokuDanny-R]

@DEANONUTIN

Thanks for the post.

Can you provide us with the serial number/device ID that is shown on your Roku device?

With more information we will be able to assist you further.

Thanks,
Danny

[IrvSp]

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@RokuDanny-R wrote:

@DEANONUTIN

Thanks for the post.

Can you provide us with the serial number/device ID that is shown on your Roku device?

With more information we will be able to assist you further.

Thanks,
Danny

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I too have hit this, on Firefox and Edge.

Filled in ALL the info, clicked continue, NOTHING happens, on both browsers.

I've seen more than one thread on this too. Something is wrong, and I don't think it is the Browser.

------------------------------------------

Sorry. It seems it IS browser related!!!

I used Firefox's Troubleshooting mode which basically loads only shipped parts of Firefox. Worked FINE!!!

[Maui_Warrior]

I am getting a overheating warning on the Roku. I have tried to fill out the form for an extender from Roku but my SN; number on the back of the stick reads: 21313E223226. Or is it the serial number on my system info screen it reads YH00ET223226. I’ve tried both numbers in th enormous to send but it is saying I do not have the right number and won’t let me send the form. What am I doing wrong.

Tom Howard

[RokuDanny-R]

@Maui_Warrior

Thanks for the post.

The serial number that you want to use is YH00ET223226, as the other number is your device ID. Have you tried using another web browser to see if you are still experiencing an issue ordering the HDMI extender? Some customers have reported that using another web browser resolved their issue.

Please keep us posted and we will continue to assist you further.

Thanks,
Danny

[kandagn]

I recently bought two Roku Streaming Stick. I need the HDMI extender to be able to plug them into my TVs. I tried requesting the free HDMI extenders on https://my.roku.com/hdmi. However, every time I get a message that my serial numbers (for both units) are wrong. It is the number on the back of the Roku stick, clearly marked SN. I retyped it so many times. my roku SN 215139055312

Any help/advise would be very appreciated. 

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@RokuDanny-R wrote:

@DEANONUTIN

Thanks for the post.

Can you provide us with the serial number/device ID that is shown on your Roku device?

With more information we will be able to assist you further.

Thanks,
Danny

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[renojim]

@kandagn, use the serial number that shows under Settings->System->About.