Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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LN1
Level 7

Re: Unable to request free HDMI extender for Streaming Stick+

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Same problem here.  Form does not work in Firefox or Chrome.  Need extender for two sticks,  serial numbers:

S08Y41AN6WEK

S08Y419HAGLN

Thanks.

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makaiguy
Community Streaming Expert

Re: Yet to receive hdmi extender

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@Rmonkton-

There's nothing special about the Roku HDMI extension, it's just a short (4 inches or so) HDMI cord with an HDMI plug at one end and an HDMI socket at the other. I use one several feet long to locate my Streaming Stick+in an equipment closet on the other side of the wall from my TV. You may be able to find an HDMI extension locally and not have to wait for someone to ship it to you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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RokuDanny-R
Roku Employee
Roku Employee

Re: Unable to request free HDMI extender for Streaming Stick+

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@LN1 

Thanks for the post and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Millerkristophe
Level 7

Re: Order a free HDMI extender cable

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I got a couple extra if u need u can have 

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almeyer1
Level 7

Re: Free HDMI extender can’t order

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X0170069N3FU

This is the number on the settings, the number printed on the stick, and the number o the box.

 

I forwarded this in my prior message.

 

Thank you for your help.

 

Alan Meyer

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almeyer1
Level 7

Re: Free HDMI extender can’t order

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X0170069N3FU

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alaskafogducker
Level 7

Re: Free HDMI extender can’t order

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I was promised that my info would be passed onto support and support would contact me. It’s been a week. Absolutely no contact from Support. I no longer have interest in a product by a Company that treats its customers so badly. If you make promises to a customer Follow Through or suffer the consequences of lost customers. Returning it to store and you can be certain I am informing everyone I know of the poor treatment I have received from the Roku Company.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Free HDMI extender can’t order

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Hi everyone,

Thanks for the posts and feedback.

Please be aware that we believe that the issue regarding requesting the HDMI extender on our Support page should now be resolved 

We would recommend trying to submit the form on here: https://my.roku.com/hdmi

If you are still experiencing an issue, please let us know.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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