Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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deuce2005
Level 7

Opened box, bad remote Roku Express

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Just bought a new at the store Roku Express and the remote is bad.  I confirmed using another older remote, as well as my camera on my phone to display nothing is happening from the remote.  I also replaced batteries.  Will roku provide a replacement remote or am I out of luck? 

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makaiguy
Level 20

Re: Opened box, bad remote Roku Express

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Sounds like you got a bad one. Fastest restitution would be to return it to the store, if you can, for a replacement.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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1 Reply
makaiguy
Level 20

Re: Opened box, bad remote Roku Express

Jump to solution
Sounds like you got a bad one. Fastest restitution would be to return it to the store, if you can, for a replacement.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post