Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ShawnD23314
Level 7

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

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Same problem with my LG.  Please be sure to post the fix as soon as possible.  This is very frustrating.  

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LouisTLipp
Level 7

Re: Voice remote, tv control set up, no manufacturers in list

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Same problem exactly having tried every option offered. In the past I have had to replace all my Roku remotes. What a mess.

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Socal1
Level 7

Re: Voice remote, tv control set up, no manufacturers in list

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The Roku software over the weekend resolved my issues with the remote.  The volume button controls the volume on the tv, remote button works as well.

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yogeshluthra
Level 7

Re: Received a no search results when trying to set up remote

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I have same issue. My tv is LG and Roku Ultra LT 

Tried setting remote at 2021-11-29 4pm PST

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Ronmilad
Level 7

Can’t select a tv brand when setting up remote

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During setup of streaming stick 4K, the unit did not recognize my Sony Bravia TV.   I went to manually input the tv brand and it does not recognize Sony. I tried entering LG and Samsung and it did not recognize these either.  As a result I can’t use the Roku remote to control the TV volume. Can this be fixed or do need to return the unit ?

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renojim
Community Streaming Expert

Re: Can’t select a tv brand when setting up remote

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There seem to be a lot of people having this problem. I don't know of a definitive solution, but try restarting your Roku (unplug the power for a few seconds and plug it back in). Once it restarts, check for updates from Settings->System->System update and then try to set up the remote again from Settings->Remotes & devices->Remotes->Enhanced Voice Remote->Set up remote for TV control.

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mrnovolume
Level 7

Re: Can’t select a tv brand when setting up remote

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Same issue. Again.  Roku 4k stick (brand new October 15 2021) streams, but wont recognize my LG TV (or any other brand or even letter of a brand manually) so we need a separate remote for power and volume (annoying.) Just got a second new 4k stick for my other TV, a Vizio. Same exact problem. Why can't a company as big as Roku have even a robot chat or possible human to try and fix this???  This issue should be on the main Roku troubleshooting sight. I had to dig around to even find this link, to then find that there still isn't any fix.  Disappointing. 

HELP64
Level 9

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

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It has been 3 weeks since you posted that you were aware of the problem and were working on it. Any update for the thousands of us out here with the same problem?

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LouisTLipp
Level 7

Re: Can’t select a tv brand when setting up remote

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I couldn't agree with you more. Update 10.5.0 appears to be the culprit.  However, no acknowledgement of the issue or path to repair from Roku. We all expected more.

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HELP64
Level 9

Re: Why am i unable to find LG when searching for my TV brand during remote setup?

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Hello........anybody out there? Did you give up?