During setup of streaming stick 4K, the unit did not recognize my Sony Bravia TV. I went to manually input the tv brand and it does not recognize Sony. I tried entering LG and Samsung and it did not recognize these either. As a result I can’t use the Roku remote to control the TV volume. Can this be fixed or do need to return the unit ?
There seem to be a lot of people having this problem. I don't know of a definitive solution, but try restarting your Roku (unplug the power for a few seconds and plug it back in). Once it restarts, check for updates from Settings->System->System update and then try to set up the remote again from Settings->Remotes & devices->Remotes->Enhanced Voice Remote->Set up remote for TV control.
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Same issue. Again. Roku 4k stick (brand new October 15 2021) streams, but wont recognize my LG TV (or any other brand or even letter of a brand manually) so we need a separate remote for power and volume (annoying.) Just got a second new 4k stick for my other TV, a Vizio. Same exact problem. Why can't a company as big as Roku have even a robot chat or possible human to try and fix this??? This issue should be on the main Roku troubleshooting sight. I had to dig around to even find this link, to then find that there still isn't any fix. Disappointing.