Remotes & Accessories

[Pattavinat]

I received a new power cord and remote and still nothing is working.  Remote won't sync even after I followed the prescribed solution

[atc98092]

What model Roku (not the name, the model number)? What is appearing on the screen, anything? Some Roku devices and remotes are IR only, so there's nothing to pair. 

[Pattavinat]

Model 3810x

[Pattavinat]

The screen just shows the roku home menu page

[atc98092]

OK, that is a Roku Streaming Stick, so yes the remote must be paired. So pressing the button under the battery cover does nothing? Does the light flash (I think they still have a green light next to the button)?

[Tivoburkee]

Unplug the power from the Roku, then plug it back in when the  roku starts to bounce start pressing and holding the pairing button in the battery compartment, when it stops bouncing release for a bit and start pressing again until you get confirmation its paired. 

[Pattavinat]

Yes, green light is flashing on the remote, white light flashing on the stick

[Pattavinat]

I have tried that several times

[Pattavinat]

Might there be a glitch or problem with the stick?

[Pattavinat]

Nothing was solved