Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

No sound

I just bought the streaming stick +. It paired I have all of my channels. The remote turns the tv on and off. It controls the volume it moves the volume level up and down however there is no sound. HELP!

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6 Replies
Level 10

Re: No sound

In Roku OS 8.2.2, support for volume modes is available during video playback when Roku wireless speakers are connected to a Roku TV. In Roku OS 9, support is added to the Roku players in 

 Roku Streaming Stick+ 
 3810x, 3811

for more detailed information, check the link below.

https://support.roku.com/article/226802507

 

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Level 7

Re: No sound

I just want the sound to work through my tv. I’m not using any sort of wireless speakers. 

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Level 10

Re: No sound

the sound controls buttons are available on the right side of streaming stick +. 

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Level 7

Re: No sound

Yes I know where the buttons are located on the remote that was not my question. Even though the numbers increase and decrease for volume there is still no sound. 

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Level 10

Re: No sound

Then it might be hardware problems, but its just an opinion.  

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Roku Employee
Roku Employee

Re: No sound

@TR7 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Is the device connected directly to your TV or is it connected to a AVR? Is there no sound when you watching content or is there no sound at all (do you hear clicking on the Home screen). Have you tried connecting headphones to your remote to see if you can hear anything?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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