Remotes & Accessories

[psh5566]

Hi,

I have a factory reset Roku hdmi bar (Roku 1 or 2) and a broken remote control.

The remote controller is totally broken. The LED indicator has no response at all with new batteries.

At the initial step of setting in roku, it's asking to select Language but I can't proceed.

No control.

I can't do anything with Roku now. I have a coulpe of things to ask.

1. What is the SSID name 'Direct-roku-888-30A97' on my network. Can I use this SSID to connect Roku app with Roku?

2. If there is no solution for my situation, the only way is to buy a new remote control. Where to buy a new remote??

My device serial number is '2LA4CU258888'

Please help.

[RokuDanny-R · Accepted solution]

@psh5566 

Thanks for the inquiry.

You will be unable to setup and connect your Roku devices to a wireless network without a physical remote.

If you are looking for a replacement remote, you can purchase a Simple Remote from our Products page here: https://www.roku.com/products/accessories/player

Thanks,
Danny

[psh5566]

Thank you for your reply, Danny.

I think I need an alternative for Roku this time.

Thank you.