Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

No remote control and device is reset. How to connect Wifi?

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Hi,

I have a factory reset Roku hdmi bar (Roku 1 or 2) and a broken remote control.

The remote controller is totally broken. The LED indicator has no response at all with new batteries.

At the initial step of setting in roku, it's asking to select Language but I can't proceed.

No control.

I can't do anything with Roku now. I have a coulpe of things to ask.

1. What is the SSID name 'Direct-roku-888-30A97' on my network. Can I use this SSID to connect Roku app with Roku?

2. If there is no solution for my situation, the only way is to buy a new remote control. Where to buy a new remote??

My device serial number is '2LA4CU258888'

Please help.

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1 Solution

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Roku Employee
Roku Employee

Re: No remote control and device is reset. How to connect Wifi?

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@psh5566 

Thanks for the inquiry.

You will be unable to setup and connect your Roku devices to a wireless network without a physical remote.

If you are looking for a replacement remote, you can purchase a Simple Remote from our Products page here: https://www.roku.com/products/accessories/player


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

2 Replies
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Roku Employee
Roku Employee

Re: No remote control and device is reset. How to connect Wifi?

Jump to solution

@psh5566 

Thanks for the inquiry.

You will be unable to setup and connect your Roku devices to a wireless network without a physical remote.

If you are looking for a replacement remote, you can purchase a Simple Remote from our Products page here: https://www.roku.com/products/accessories/player


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

Level 7

Re: No remote control and device is reset. How to connect Wifi?

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Thank you for your reply, Danny.

I think I need an alternative for Roku this time.

Thank you.

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