Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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PumpertwoNRFD
Level 7

No connection. Picture shows fish swimming around. Remote doesn't work.

No connection. Picture shows fish swimming around. Remote doesn't work. This is new ROKU Ultra.

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1 REPLY 1\
RokuTannerD
Level 19

Re: No connection. Picture shows fish swimming around. Remote doesn't work.

@PumpertwoNRFD  Thanks for reaching out. If you're running into an issue with your remote, try following the steps outlined here to help resolve the problem: https://support.roku.com/article/208755708-how-do-i-resolve-problems-with-my-roku-enhanced-point-any...

Restarting your device, then re-pairing your remote should help clear things up. You can also try positioning your Roku device in a place where it is able to receive a better signal from your wireless router and/or where you can see it when using the remote. 

Keep us posted from there! 

 

Thanks,

Tanner

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