New remote not working. I have the older model that is a purple stick
I have the purple stick. It’s probably over 5 years old. I lost my remote and have been using my phone. I just purchased a new remote with the voice option, as that is what this site told me would be compatible. I put batteries in and it doesn’t work. The zero customer service has me wanting to pull my hair out!
Re: New remote not working. I have the older model that is a purple stick
The purple Stick is the 3500. There is no replacement remote available. None that Roku now sells will work with it. It says right on the accessories page that the remote will only work on the 3600 and 3800.
You might find a used on on eBay, but odds are you'll pay as much as a complete new Roku player would cost. I recommend either the Premiere or the Express 4K.
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