Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

New remote not controlling tv

My old remote with TV control stopped working a couple days ago.  I bought a replacement remote with TV control.  It paired with the roku player but when I go to set up for TV control the message says "the current remote does not support TV control."  Any suggestions?

0 Kudos
1 REPLY 1\
Community Streaming Expert

Re: New remote not controlling tv

Sounds like the new remote is a Roku tv wifi remote which would pair to the stand alone roku's, but as the message says the volume keys won't work. Does it have Roku tv written on it? Whats the model number in the battewry compartment? Rc-?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos