Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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JandJ
Level 7

New remote not controlling tv

My old remote with TV control stopped working a couple days ago.  I bought a replacement remote with TV control.  It paired with the roku player but when I go to set up for TV control the message says "the current remote does not support TV control."  Any suggestions?

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Tivoburkee
Community Streaming Expert

Re: New remote not controlling tv

Sounds like the new remote is a Roku tv wifi remote which would pair to the stand alone roku's, but as the message says the volume keys won't work. Does it have Roku tv written on it? Whats the model number in the battewry compartment? Rc-?

Edmund
Roku Community Streaming Expert

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