Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Patches129
Level 7

New rechargeable voice remote pro

Just purchased the new rechargeable voice remote pro.  When I plug-in my headphones I have to listen at 100% volume. The volume is low. When I plug the same headphones into my old battery operated remote I normally listen at about 68 to 75 and that’s when I want to crank it up. Issue number two is that invariably the voice and lips of the speakers are out of sync. With the old remote that does does not happen. Anybody have a clue? Thank you in advance. 

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: New rechargeable voice remote pro

@Patches129

Thanks for the post.

We would be more than happy to look further into this issue for you.

Can you please provide us the following information:
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-what specific content are you watching when this issue occurs
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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