Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Falcontide1
Level 7

New pairing not working

I have a steaming stick and a proscan tv.  When we first got the stick everything worked.  The remote worked well and paired with the tv for on/of and volume control.  We accidently washed the remote with our bed sheets.   

The remote still works but now there is a new paring system and it doesn't recognize our tv brand anymore.  I thought it might be the controller we messed up but I bought a new one because I thought the washed one wouldn't work and that one doesn't pair with the tv either.  It worked before but with the new pairing it doesn't. HELP!!!

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10 Replies
Tivoburkee
Level 21

Re: New pairing not working

Try LG or RCA brand. 

Edmund
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Falcontide1
Level 7

Re: New pairing not working

It doesn’t work like that.  There is no way to choose a brand.  Now you just “press next” until the music stops  there’s something like 40 channels and if the music doesn’t stop for any of them it says you tv isn’t supported   But it use to be


@Tivoburkee wrote:

Try LG or RCA brand. 


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Falcontide1
Level 7

Re: New pairing not working

new update.  at the end of the "Music" sync it says Sorry, it seems like this Sensui TV will not work with a Roku remote.  

Which is odd because the old way did and it's the same stick, same TV, and I tried the same remote.   What the **bleep** roku????

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Ascotell
Level 7

Re: New pairing not working

I have the same issue?   Any update from Roku?

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RokuDanny-R
Roku Employee
Roku Employee

Re: New pairing not working

@Ascotell 

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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PaisFam
Level 7

Re: New pairing not working

I have the Same problem 

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RokuDanny-R
Roku Employee
Roku Employee

Re: New pairing not working

@PaisFam 

Thanks for the post.

Can you please specify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rayscopes
Level 7

Re: New pairing not working

I have a new Streaming Stick + and it won’t pair with my Proscan TV like my old Streaming Stick with a simple Roku remote.  Why not?  Can I pair this voice remote with Proscan or can I trade it for a simple remote?

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RokuDanny-R
Roku Employee
Roku Employee

Re: New pairing not working

@Rayscopes

Thanks for the post.

Perhaps @Tivoburkee can provide some insight as he's our resident Community remote expert.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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